BOOKING TERMS AND CONDITIONS
TO BOOK OUR TOURS, PLEASE READ THESE TERMS CAREFULLY. YOU ACKNOWLEDGE AND AGREE THAT BY ACCESSING OUR WEBSITE OR TICKING THE « I ACCEPT ALL TERMS AND CONDITIONS » BOX, YOU AGREE TO BE BOUND BY THESE TERMS.
IF YOU DO NOT ACCEPT THESE TERMS, YOU WILL NOT BE ABLE TO BOOK ANY OF OUR TOURS AND SHOULD NOT ATTEMPT TO USE THE WEBSITE.
About Exclusive Touring Lyon
Legal Notice Site Editor : Eillin NEDJAR
Head office : Elycoop – 26, rue Emile Decorps, 69100 Villeurbanne France
We can be contacted via the Contact section of the Website.
Responsible for the editorial content:
Hosting : Infomaniak Network SA 26, Avenue de la Praille – 1227 Carouge / Geneva – Switzerland – Website : www.infomaniak.ch
Development : L’Artisan Média Address : rue de la congrégation 39800 Poligny Website : www.lartisanmedia.com
Photo credits: Xavier Servolle, Pascal Nedjar, Laetitia Bernard and Emmanuelle Ducassé
About the Website
By using the Website, you warrant that:
you are legally capable of entering into binding contracts.
you are not in any way prohibited by the applicable law in the jurisdiction in which you are currently located to enter into these Terms.
you are at least 18 years old. If you are under the age of 18, you must ask a parent or guardian over the age of 18 to enter into these Terms on your behalf. As a parent or guardian of someone under the age of 18, you are responsible for ensuring that person’s use of the Service is at all times in accordance with these Terms.
Cookies : The site www.exclusivetouring.com may ask you to accept cookies for statistical and display purposes. A cookie is a piece of information deposited on your hard disk by the server of the site you are visiting. It contains several data which are stored on your computer in a simple text file which a server accesses to read and record information. Some parts of this site cannot be functional without the acceptance of cookies.
Hypertext links: The websites of Exclusive Touring Lyon may offer links to other websites or other resources available on the Internet.
Exclusive Touring Lyon does not have any means to control the sites connected to its websites. Exclusive Touring Lyon is not responsible for the availability of such sites and external sources, nor does it guarantee it.
Exclusive Touring Lyon cannot be held responsible for any damage, of any nature whatsoever, resulting from the content of these sites or external sources, and notably from the information, products or services they offer, or from any use that may be made of these elements. The risks related to this use are fully incumbent on the Internet user, who must comply with their conditions of use. Users, subscribers and visitors to the websites cannot set up a hyperlink to this site without the express prior authorization of Exclusive Touring Lyon. In the event that a user or visitor wishes to set up a hyperlink to one of Exclusive Touring Lyon’s websites, he/she must send an email to the website in order to formulate his/her request for the setting up of a hyperlink. Exclusive Touring Lyon reserves the right to accept or refuse a hyperlink without having to justify its decision.
Exclusive Touring Lyon makes every effort to provide information on the site that is as accurate as possible. The information on the www.exclusivetouringlyon.com website is not exhaustive and the photos are not contractual. They are given subject to modifications that have been made since they were put online. Moreover, all information on the site is given as an indication, and is likely to change or evolve without notice.
Contractual limitation on data: The information contained on this site is as accurate as possible and the site is updated at various times of the year, but may contain inaccuracies or omissions. If you notice a gap, error or what seems to be a malfunction, please report it by describing the problem as precisely as possible (page with problem, type of computer and browser used, …).
Any downloaded content is done at the user’s own risk and under his sole responsibility. As a result, we cannot be held responsible for any damage to the user’s computer or for any loss of data resulting from the download. Moreover, the user of the site undertakes to access the site using recent equipment, free of viruses and with a last generation updated browser. Exclusive Touring Lyon cannot be held responsible for the hypertext links set up within the framework of the present website towards other resources present on the Internet network.
Intellectual property : All the content of the present website www.exclusivetouringlyon.com, including, but not limited to, graphics, images, texts, videos, animations, sounds, logos, gifs and icons, as well as their formatting, are the exclusive property of the company, with the exception of brands, logos or content belonging to other partner companies or authors. Any reproduction, distribution, modification, adaptation, retransmission or publication, even partial, of these different elements is strictly forbidden without the express written consent of Exclusive Touring Lyon. This representation or reproduction, by any means whatsoever, constitutes an infringement sanctioned by articles L.335-2 and following of the Intellectual Property Code. The non-respect of this prohibition constitutes an infringement that can engage the civil and penal responsibility of the infringer. In addition, the owners of the copied Contents could bring a legal action against you. Declaration to the CNIL: In accordance with the law 78-17 of January 6, 1978 (modified by the law 2004-801 of August 6, 2004 relating to the protection of physical persons with regard to the processing of data of a personal nature) relating to data processing, files and freedoms, this site has been the subject of a declaration 1656629 to the National Commission for Data Processing and Freedoms (www.cnil.fr).
Personal data: In general, you are not required to provide us with your personal data when you visit our website. However, this principle has some exceptions. Indeed, for certain services offered by our site, you may be required to communicate certain data to us such as: your name, your position, the name of your company, your e-mail address and your telephone number. This is the case when you fill in the form that is offered online, in the « contact » section. In any case, you can refuse to provide your personal data. In this case, you will not be able to use the services of the site, in particular that of requesting information on our company, or to receive the newsletters. Finally, we may automatically collect certain information about you when you browse our website, including: information about the use of our site, such as the areas you visit and the services you access, your IP address, your browser type, and your access times. Such information is used exclusively for internal statistical purposes, in order to improve the quality of the services offered to you. The databases are protected by the provisions of the law of July 1, 1998 transposing the directive 96/9 of March 11, 1996 relating to the legal protection of databases.
Orders and Payment
The published price of the Tours includes any applicable taxes.
It is specified that certain transactions may be subject to bank charges, the user must then be closer to his bank in order to know the amounts and conditions.
You acknowledge and agree that the price may be subject to change and variation from time to time. Any changes in the price shall not be applicable to you once you have received Order Confirmation from us, save in the case of an obvious error.
In order to book one of our Tours, you shall be required to follow the process on our Website and complete the relevant details we require to confirm purchase via the Website
You will be asked to provide customary billing information such as name, billing address and credit card information either to us or our payment processor. You agree to pay for your Order by one of the methods described on the Website. You hereby authorise the collection of such amounts using the method selected by you through the Website, either directly by us or indirectly, via our payment processor. If you are directed to our payment processor, you may be subject to terms and conditions governing use of their service. Please review such terms and conditions before using the processing services.
Your Order constitutes an offer to us to buy Tickets. All Orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail.
The contract between us will only be formed when we send you the Order Confirmation.
Refunds and Exchanges
You will be able to cancel, and entitled to a refund, an order 15 days prior tour departure time; starting 14 days before, no refund will be made.
Tour can be rescheduled upon availabilities.
We will notify you if a tour is cancelled or rescheduled, but you acknowledge and agree that it is your responsibility to ensure you have entered the correct contact details so we can notify you. We will not be liable for any losses you incur as a result of supplying us with incorrect contact details (e.g. e-mail address or mobile number).
Tastings included in the Food & Wine Tour
The following tastings are included:
3 local sweet specialties
4 portions of cheese
1 traditional dish
4 glasses of 12 cl of red and/or white wine
(must be at least 18 years old to drink alcohol)
Please note that the itinerary and tastings are subject to change based on site availability, weather and other circumstances.
Conduct on a Tour
Our tours may include admissions to third party venues, including restaurants and drinking venues. You shall comply with all policies, procedures and safety announcements in force on the tour and at any venue, including any security procedures in place from time to time. It is your responsibility to notify venues and your assigned guide of any allergies or dietary requirements.
We shall not be liable for any loss or injury suffered by you caused by a venue.
You are responsible for arranging all transportation to and from the Tour.
We reserve the right to refuse you admission without refund to any tour or eject you from a tour on account of your being under any specified age, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.
Events Outside Our Control
An « Event Outside Our Control » means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
If an Event Outside Our Control takes place that affects the performance of our obligations to you: we will contact you as soon as reasonably possible to notify you; and our obligations to you will be suspended and we reserve the right to cancel any Tours affected by the Event Outside Our Control.
The present conditions of the site www.exclusivetouringlyon.com are governed by French law and any dispute or litigation which could arise from the interpretation or the execution of these will be of the exclusive competence of the courts on which depends the registered office of the company.